Usually the discussion about large vs. small business revolves around the “personal touch” or the value of relationships. At Plymate we talk about it too. A lot. And we believe it. But let’s face it, if you can’t measure it, it’s pretty hard to convince someone of the validity.
So let’s look at the numbers and see if we can make a case that Smaller is Better.
These numbers show that smaller, independent textile rental companies perform measurably (and significantly) better than national companies in three key areas of concern for uniform customers. So score a win for Smaller is Better.
So where might being small be a disadvantage? Most people would say “cost of goods” or “buying power.” Good point, but Plymate is a member of the CSC Network, an association of independent laundries, which negotiates pricing for the group. Independents, as it turns out, collectively account for the largest single share of market, 42%. When the Cintas/G&K acquisition is complete, the company will have 31% market share. (Report by North American Equity Research for J.P. Morgan.) So while the big guys are a monster standing alone, the independents combined — not so small after all.
Personal attention, superior service, and competitive pricing – maybe you need to look at the little guy.