To our customers, the face of Plymate is our service representatives. Their customer service skills, training, efficiency and safety are key to the success of Plymate. Due to the nature of the job, these coworkers are largely unsupervised for the bulk of the day, so in addition to extensive and on-going training, Plymate has implemented a new tool to help monitor driving habits and improve the safety and efficiency of our route service personnel. Inthinc driver safety technology monitors driving performance in order to improve driver safety habits and awareness.
The Inthinc program monitors speed, braking and other key indicators of safe driving, and provides verbal cues to the driver. These verbal cues act as a virtual coach alerting drivers in real time, helping them to adopt safer driving habits. According to Inthinc, a typical company will see an 86% reduction in speeding, 89% reduction is aggressive driving, 90% reduction in accidents and 88% reduction in seat belt violations.
With 18 delivery trucks driving 8,000 miles per week, these types of improvements in safety, efficiency and compliance can have a significant impact on our company and protect our most valuable assets – the people in the trucks.