Here at Plymate, we believe that the resources and training we allocate to our Large Account Specialist Service Representative allows us to provide our top customers with a unique and customized array of services.
You already know that we value our small-town, family owned company.
You know that Plymate provides you with top-notch uniform and mat services. But did you know that we’ve been around long enough to be your grandfather? Or in some cases, your great-grandfather?
Just like your grandfather, or great-grandfather would say, we’ve been around the block a time or two. We know what works and doesn’t work. Our age provides us with loads of wisdom and knowledge about our industry. So as a result, we find ourselves doing things our competitors can’t, don’t, or won’t do.
One of the things we’ve learned in our old age is that having a service representative dedicated specifically to our large accounts makes a difference. We astutely named that position our “Large Account Specialist”, and that Large Account Specialist is Tim Shepherdson.
Tim has been part of the Plymate team since 1998. He services 1-3 large account customers per day, versus our regular service reps who make approximately 25 stops per day. This approach ensures that Tim will have the necessary time within each of his accounts to “do all the little things” that can really make the difference.
What are all those little things, you ask? Well, Tim loves to:
In addition to all the things that Tim provides you with as your Account Specialist, you also get a dedicated support team from our office. Behind Tim, you’ve got: 1 dedicated Director of Service, 1 dedicated District Manager, 1 dedicated Route Specialist (should Tim be off work for any reason), 2 dedicated support staff members in our home office, 3 dedicated Plymate family members available to help in any way they can.
We know there are plenty of fish in the sea when it comes to your uniform and mat supplier, but why swim with the sharks?
To our customers, the face of Plymate is our service representatives. Their customer service skills, training, efficiency and safety are key to the success of Plymate. Due to the nature of the job, these coworkers are largely unsupervised for the bulk of the day, so in addition to extensive and on-going training, Plymate has implemented a new tool to help monitor driving habits and improve the safety and efficiency of our route service personnel. Inthinc driver safety technology monitors driving performance in order to improve driver safety habits and awareness.
The Inthinc program monitors speed, braking and other key indicators of safe driving, and provides verbal cues to the driver. These verbal cues act as a virtual coach alerting drivers in real time, helping them to adopt safer driving habits. According to Inthinc, a typical company will see an 86% reduction in speeding, 89% reduction is aggressive driving, 90% reduction in accidents and 88% reduction in seat belt violations.
With 18 delivery trucks driving 8,000 miles per week, these types of improvements in safety, efficiency and compliance can have a significant impact on our company and protect our most valuable assets – the people in the trucks.
Usually the discussion about large vs. small business revolves around the “personal touch” or the value of relationships. At Plymate we talk about it too. A lot. And we believe it. But let’s face it, if you can’t measure it, it’s pretty hard to convince someone of the validity.
So let’s look at the numbers and see if we can make a case that Smaller is Better.
These numbers show that smaller, independent textile rental companies perform measurably (and significantly) better than national companies in three key areas of concern for uniform customers. So score a win for Smaller is Better.
So where might being small be a disadvantage? Most people would say “cost of goods” or “buying power.” Good point, but Plymate is a member of the CSC Network, an association of independent laundries, which negotiates pricing for the group. Independents, as it turns out, collectively account for the largest single share of market, 42%. When the Cintas/G&K acquisition is complete, the company will have 31% market share. (Report by North American Equity Research for J.P. Morgan.) So while the big guys are a monster standing alone, the independents combined — not so small after all.
Personal attention, superior service, and competitive pricing – maybe you need to look at the little guy.
We made many equipment upgrades during our recent 7,200 sq. ft. expansion, but our customers will probably notice the greatest impact from our RFID garment tracking process, which allows us to follow a garment from the moment it arrives until it is loaded back on our truck for delivery.
One of the most frequent complaints we hear when talking to prospects is incomplete uniform deliveries, wrong uniforms, and “lost” garments. With our system, those problems are solved before they can even happen.
Here is a virtual tour of how RFID tracking works to help us achieve superior accuracy and efficiency:
Plymate once again is a technology leader in bringing innovation and efficiency to our customers. Let us know how we can help you.
As an organization we have always been committed to ongoing training and employee development. In an effort towards maintaining this focus we have introduced High Performance Training, which is a comprehensive service training initiative written by Performance Matters with the help of industry experts across the country, including our seasoned Service Director Tim Uhlmansiek.
Through a combination of on-route application activities, managerial coaching and ongoing education, a Plymate Service Representative will be empowered to provide an unparalleled level of service to his or her customers. Armed with extensive product knowledge and best-practice service standards, our team will create and harbor a trusting, autonomous relationship with each and every customer. Unique to independent laundries such as Plymate, HPT is one of many tools and processes we utilize to ensure our customers receive the expertise and attention they deserve.
“Do it Better” has always been one of Plymate’s Core Values, and we believe the implementation of this training platform encompasses that very commitment to our valued customers.